Effective Date: 7/1/2024

1. Introduction

Tramona ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform ("Service") for short-term rentals. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register on our platform, make a booking request, or contact us, we may collect the following personal information:

Name
Email address
Phone number
Payment information (processed via Stripe)
Booking details (destination, dates, budget)

2.2 Non-Personal Information

We may also collect non-personal information that your browser sends whenever you visit our platform. This may include:

IP address
Browser type and version
Pages of our Service that you visit
Time and date of your visit
Time spent on those pages

3. Use of Your Information

We use the information we collect for various purposes, including to:

Provide, operate, and maintain our Service
Process your booking requests and payments
Improve, personalize, and expand our Service
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service
Send you emails regarding your booking confirmations, receipts, and other transactional information
Monitor and analyze usage and trends to improve your experience with our Service

4. Sharing Your Information

We may share your information with third parties in the following situations:

With hosts when you make a booking request to facilitate the booking process
With our payment processor, Stripe, to process your payment transactions
With Superhog, our insurance provider
With service providers to monitor and analyze the use of our Service
To comply with legal obligations, respond to subpoenas, court orders, or legal process

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other types of misuse.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe