How can we help you?
Refunds & cancellations
Each property and host has different cancellation policies. Once you get matches, you will be able to see the policy each host is offering.
To request a refund, go to your My Trips page. Click on the trip and request a refund there. We will process your refund in less than 48 hours if applicable.
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For any non emergency needs or questions,
Emergencies
If it is an emergency regarding safety, please call 911. If it is an emergency regarding something Tramona can help with, please email us at:
info@tramona.com