100% Re-booking Guarantee
Your Safety and Satisfaction Are Our #1 Priority
What You're Covered For
Check-In Issues
Unable to access property or unresponsive hosts
Last-Minute Host Cancellations
We'll find you a comparable or better accommodation at no additional cost
Safety Concerns
Undisclosed issues, misrepresentations, or illegal activities on-site
Our Commitment to You
24/7 Support
Our customer support team is available to assist you with any issues, any time of day.
No Extra Costs
We believe you shouldn't have to pay more due to circumstances beyond your control. Any additional costs for re-booking under our guarantee are covered by us.
What to Do If You Encounter an Issue
Contact Us Immediately
Reach out to our support team as soon as possible. The sooner we know about the issue, the faster we can assist you.
Provide Details
Share any relevant information or documentation that can help us understand and address the problem effectively.
Book with Confidence
Your safety and satisfaction are our top priorities. With our 100% Re-Booking Guarantee, you can focus on creating memorable experiences, knowing that we have you covered every step of the way.